Job Title: Customer Solutions Engineer

Job Description Position Summary:  

The Customer Solutions Engineer is responsible for consulting prospective customers and managing the initial customer journey. This hybrid position sits between Technical Sales and Product departments, providing market insight and consumer feedback to assist the ongoing development of SimplyVideo products.

Organisational Relationship:
The Customer Solutions Engineer reports to the Customer Solutions Manager, with regular interaction with the wider Sales Team and Sales Director.
Depth of Knowledge Required:
Excellent communication skills will be required to consult, advise and assist a variety of stakeholders through to C-suite, both internally and externally. A high level of technical competency around the SimplyVideo platform and 3rd party hardware (XR/MR Devices, or a distinct interest in the use cases of extended reality in industry. Exceptional presentation, demonstration and interpersonal skills will be required across all areas of the role. 

Ability to deliver and exceed expectations within a rapidly changing and entrepreneurial, growth culture. 

Leadership & Supervisory Role:
n/a
Leadership & Supervisory Responsibilities:
Responsibilities:
The Customer Solutions Engineer is a customer facing role, consulting prospects and customers of SimplyVideo with varying levels of technical expertise to effectively position the value of our solutions and to guide through to confirmed buying intent. This fluid position works closely with the sales and product departments – ensuring that the sales cycle is adhered to, whilst capturing and communicating vital market intel back to the product department for continuous platform improvement

  • Create strong relationships with senior level stakeholders with varied levels of technical experience, to communicate and present clear and concise overview of solutions on offer
  • Provide in depth product demonstrations both remotely and in-person, relevant to customer requirements and use cases. Positioning SimplyVideo as the effective solution where appropriate
  • Understand and effectively communicate SimplyVideo’s value propositions, technology, processes and partnerships 
  • Representing SimplyVideo as the ‘face’ or the organisation – including but not limited to:
    • Conference attendance, stand management, lead capture and presentation
    • Webinar hosting and representing SimplyVideo when presenting alongside external organisations
    • Site visits to conduct testing / walk through and training
    • Training channel partners to have full understanding of our solutions and processes
  • Ability to communicate, present and influence at all levels, including executive and C-suite
  • Manage the customer journey (sales process) from ‘Lead’ status through to identified purchasing intent, introducing and handing over opportunities to the Sales Director to close
  • Understand and continuously assess the competitive landscape, market trends and competitive organisations, to position SimplyVideo effectively, ensuring we lead the charge!
  • Reporting and analytics to provide key business insights to the senior team
  • Monitor the quality of lead information and define improvements with Marketing
  • Maintenance of CRM to ensure all entries are correct, up to date and relevant for reporting
  • Responsible for requesting/improving new collateral and supporting information from marketing, in line with regular requests/trends
  • Other duties as assigned
Key Technical Responsibilities:
  • Advising on appropriate solutions will require expert knowledge of current and future 3rd party devices, customer networks and relevant security documentation/information 
  • Technical knowledge (to be developed) of the SimplyVideo platform backend, CVI and Pexip infrastructure
  • Knowledge and ability to advise around platform, CVI and on-premise solutions
Technical Job Responsibilities:
  • In depth and up to date knowledge and experience of utilising current 3rd party XR/MR hardware including but not limited to, Realwear, Vuzix, Iristick, Magic Leap, Microsoft Hololens
Technical Certifications:
  • This position does not require technical certifications, however a high level of technical proficiency is required
  • Additional study / qualifications may be offered or encouraged to assist in the growth and development of the CSE
Skills & Additional Qualifications:
  • Previous technical sales experience within a rapid growth SaaS organisation
  • Proven ability to drive engagement and nurture customers from awareness through to buying intent
  • Ability to manage multiple opportunities at different stages of the sales process – ensuring that the prospect remains informed and updated and engaged through the cycle
  • Must be capable of reporting to senior leadership, providing market reports / product feedback in an effective and timely manner
  • Keen business sense, with the ability to find creative business-oriented solutions to problems
  • Must be willing to undertake additional study and qualifications where required
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communication skills
  • Limited weekend and/or night work may be required
  • Domestic travel requiring multi-night stays within and at times outside the local work area
  • International travel may be required
  • Valid driver’s license is a requirement
  • Current valid Passport is desirable
  • Must be willing to complete background checks as required by current or future contracts

To apply, email your CV and Covering Letter to [email protected]

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