Get by with a little help from your friends with our Remote Support feature.

A new feature that we’ve unleashed on the world (well, our customers at least) is Get Help. Designed for use with the RealWear HMT-1, this handy slice of home-grown functionality allows you to summon chosen colleagues to your aid, should you land yourself in a spot of bother. 

As you may have gathered, we’re pretty enthusiastic when it comes to remote participation and being able to do more without being there. We figured that it’s no good having all of the necessary equipment to remotely carry out a task, if you have to resort to the old ways the second that things get tough. 

How does it work?

Let’s say a junior employee is running an inspection on site. All is going well as they’re showing their colleagues around their facility using a RealWear HMT-1. Suddenly, they come across an issue with a piece of equipment that they can’t handle by themselves. 

Rather than curl up in a ball, the user utters the magic words “Activate help!” and a bunch of heroes (that have been pre-chosen) will be alerted that they’re needed to get the user out of a jam. The helpers will get a direct link into the call through either email, Microsoft Teams, Zendesk, or ServiceNow. They simply click through and can advise accordingly. 

Why would you say ‘Activate help’? Bit weird, isn’t it?

We thought about the voice command and realised that terms like ‘Get me help’, ‘I need help’, or ‘Help me’ could organically come up in conversation where you don’t necessarily need someone to swoop in and save the day. Hence we’ve gone for a phrase that you don’t hear all that often. You know how annoying it is when Alexa reacts to normal conversation? It’s the same sort of principle.

How do I choose my heroes?

You could set up some sort of less violent Hunger Games-style tournament in order to decide your champions. However, studies have shown that it’s probably best to pick the most skilled colleagues in your organisation. You know, the ones that are most likely to be able to assist with any given issue. 

However you select them, you can add them in via the Settings section of the SimplyVideo platform. 

Remote Support feature

Give it a go for yourself

If you’ve got a RealWear HMT-1 and a SimplyVideo licence with the XR add-on, the feature is there ready for you to use. So knock yourself out. If you don’t have a licence, you can try it out completely free for 14 days with the trial version of the platform

Try it out and let us know what you think! 

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