Unforeseen stoppages to production can cost a business millions. As such, unexpected failures with machinery or technical faults require on-site technicians immediately. However those experts may be located at another factory, in another city or, in some cases, in another country.
With SimplyVideo, you can create a two-way call using smartglasses, meaning those experts can remotely pin-point any issues to identify a solution and get production back up and running.
Repairs and maintenance can be complex and can, at times, require additional support from an expert or manufacturer.
Technicians on the ground are always under pressure to engage customers throughout the process to maintain a high level of customer service.
With SimplyVideo, you can use remote collaboration to receive expert knowledge from a specialist and you can bring the customer into your calls so that there is no mis-communication or confusion. As a result, the customer gets the utmost peace of mind, meaning they’re more likely to return.