Remote Support & Assistance

Connect your frontline workers with remote experts across the world and enjoy a hands-free video collaboration solution.
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Travel Less

Flying experts across the world is not only costly for your business, but damaging to the environment. In some cases, it can be impossible due to Covid-19 restrictions.

With our platform, remote experts can connect to frontline workers using the power of Extended Reality (XR) devices and SimplyVideo to improve levels of service and reduce the need to travel.

Reduce Downtime

Halts to production incur huge financial losses for businesses that are waiting for an expert to arrive to fix the issue.

Using SimplyVideo, remote experts can easily connect with on-field technicians with a hands-free solution. This means you can get production back online faster and save valuable time and money.

Improve Training

With restricted travel, face-to-face assistance can’t be scaled across an enterprise. This creates a slow transfer of knowledge across the workforce.

With a single remote mentor, onsite workers can get more frequent support. Using multiple headsets, additional team members can dial in and create a more effective method of training.

Build a better future for your workforce

Organisations across the world are facing ever-evolving challenges to connect their remote teams with crucial business information whenever they require it.

This information needs to be accurate when sharing internally, as well as secure. It can be extremely difficult to get an effective level of communication in this current climate.

These consistent challenges impact the way remote teams operate. Those workers that are on the frontline, need a solution that allows them to connect safely and efficiently.

Connect your frontline workers with your remote experts

Frontline workers can often be faced with challenging and dangerous environments.

They seek support from remote workers, other team members, or clients. With SimplyVideo not only can they connect to the wider workforce, but they can also do so through a hands-free solution that allows them to improve their situational awareness.

Whether it’s equipment repair, training, or any other business-critical tasks, using our platform to connect your workforce to remote experts can transform your business by improving productivity, saving costs on travel, and identifying issues more accurately.

Remote Support & Assistance Use Cases

Automotive repair and servicing
Testing and inspection
Maintenance and repair
Manufacturing and assembly
Tech enabled care services
Training & communications

Be part of the next industrial revolution

We want to discover how SimplyVideo can best serve your business, your needs, and your industry.
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Save time

Resolve issues and identify problems faster and help your team identify in real-time, rather than waiting days for an expert to arrive.

Reduce Costs

When using a remote expert you can identify the issue quicker, meaning you get production back online sooner and save on travel costs.

Improve Quality

Real-time collaboration helps reduce costly disruptions and allows better communication across different locations and time-zones.

Revolutionise

Revolutionise your workforce and reduce errors, increase productivity and connect your frontline workers to remote support.

Transform

Transform the way your business operates through the power of SimplyVideo and augmented reality (AR) headsets.

Made for you

We will seamlessly integrate with your existing technology and design a solution that will best work for you and your frontline workers.

Global workforce

``If there is a problem, equipment experts from any of our locations worldwide can join in and see for themselves, enabling them to advise how to solve it.``

``We needed something that could break down the barriers that the pandemic had imposed, and it needed to be extremely visual. Not only to allow to see how things are done, but to give people the ability to take stock of how they are doing things.``

Stuart Brooks HSSE Manager | Soletanche Bachy International

Want to learn more about how we can transform your workforce for the better?

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