Video conferencing backed by Microsoft Teams can become your business phone system with minimal cost and disruption.
Since 2017, increased adoption of MS Teams has been unstoppable.
Many businesses already run on Microsoft 365, so using Teams to centralize everything is a no brainer. Microsoft says that 91% of fortune 100 and enterprise size companies already use MS Teams.
By integrating Teams into their everyday business processes, business owners are waking up to its efficiencies. Microsoft state that Teams makes decision making 17% faster, as a result, saving around 4 hours a week.
Moreover, teams have also incorporated productivity features from many other software platforms. Many small businesses and find that Teams reduce their number of software licenses to lower their costs. Having “everything in one place” reduces complexity and puts both large and small businesses on steroids.
Level Up Your Teams Telephony System To Video Conferencing
You may already own a different, sprawling telephony estate. Perhaps your voice infrastructure is spread across different locations, in diverse systems.
Might even be in the unenviable position of owning an unreconciled, raggedy phone support contract base. Further, your contracts are with several IT companies that charge a lot, but no-one really knows their name.
You’re unable to introduce standardized calling processes, because your phone systems all differ, with diverse features and hardware.
There has never been a better time to standardize your telephony infrastructure. So, how can you achieve this without investing thousands into a huge, CAPEX-based project?
Businesses with smart MDs or even an innovative CTO are eying up how to make business operations run even more seamlessly. For many, this means looking outside just using Teams within their internal team and calling outside contacts.
Teams are driving further into the Unified Communications (UC) stack. Naturally, this takes you in the direction of using Teams to centralize your internal and external voice calling.
Here’s the 7 Key Reasons to Try a New Online Video Call and Conferencing Tool – SimplyVideo vs. Zoom article and discover how great is SimplyVideo.io.
The Magic of Microsoft Direct Call Routing (DCR)
Microsoft’s Direct Call Routing, (DCR) turns your Microsoft Teams environment into a cloud-based phone system. This allows you to call anyone, anywhere in the world using Teams.
Many business owners and IT people are unaware that Microsoft Teams can be used as a phone system. This needs no clunky APIs. No software hacks, and critically, no huge investment. MS DCR is simply call routing software that lays over the top of MS Teams and your existing phone numbers. Therefore, it makes it all work smoothly as a fully-fledged phone system. All existing telephone numbers are ported and retained with minimal disruption.
MS DCR Costs Less Than You Think to Leverage Powerful Business Benefits
This ability is literally built into the system within Teams’ admin panel. You simply pay a small fee to Microsoft (currently around £6 per user, per month). Then set up Microsoft DCR to “route” calls across SIP trunks. Buy phone lines on a per line per user basis.
Microsoft Teams: The Last Phone System You Will Ever Buy?
As seasoned telephony experts who’ve seen UC technologies come and go. We believe that MS Teams will be the last phone system you ever buy. That’s certainly a bold statement. So why do we think about this?
No going back. Businesses that use Teams discover that productivity benefits cannot be replicated elsewhere. Everything is faster, easier, and in one place. In addition, your team talks more and decision making is much more efficient.
MS Teams is changing the way people work:
E-mail is slow. People send real-time instant messages instead of waiting hours for a response to e-mail.
Video is Critical. People dive in and out of huddle rooms for a quick pop up video meetings.
Time-Saving. Video conference meetings are scheduled at the touch of a button, directly from an e-mail, IM, or a document. Consequently reduces mouse clicks, unnecessary navigation, and pointless admin.
Super Charged Collaboration. With centralized, version-controlled document sharing and screen sharing.
Microsoft Teams Optimisation Roadmap. By using MS products we subconsciously agree to be on Microsoft’s updates schedule. So, Teams like all Microsoft’s software continually iterates its way towards improvement. Think back to how clunky and disconnected Microsoft Word was 10 years ago…gradually they chipped away at it.
By using Teams, you essentially invest in a UC system that continuously improves itself. Consequently, you also benefit from a bottomless development budget and the best coding team on the planet.
Microsoft’s quest for global domination has been slow. Likewise, we are all so entrenched in the Microsoft service stack that with every day, we embrace the sticky features a little more.
So, What About Standardising Your Desktop Phones and Hardware?
Many business owners simply remove desktop phones completely. Instead, they opt for a more modern UC kit that lends itself to the way that Teams actually works.
Choose Next-Generation Bluetooth Headsets for These Reasons:
- They have no fixed wires, making the office environment sleeker and giving people more freedom to walk around untethered.
- Lend themselves to video conferencing and calls much more than traditional headsets.
- Built-in noise cancellation blocks out background office noise
- The volume and device settings can be changed in Teams itself
- With crystal clear HD sound quality, employees love Bluetooth headsets. It’s more akin to the technology they use at home to listen to music etc.
- MS Teams is changing the way people work. Making smart hardware choices helps you keep pace. As a result, it keeps your team at the forefront of productivity.
Why Use MS DCR for Video Conferencing vs Buying Lines and Minutes Directly from Microsoft?
Control your calling and line costs
By keeping your phone and calling costs outside Microsoft you remain immune to Microsoft’s famously unpredictable price hikes.
Have more control over your telephony estate
Preserve important call features you currently enjoy from your phone system.
Standardise your disparate phone system by layering DCR over the top
From calling processes to having all calls and video functions in one centralised place. Both internal and external calls and videos are accessed in the same way, right across your company.
Minimise disruption to your core business phone systems
Opt for a routing project vs a full-on migration project.
How to Get Started with Microsoft DCR
The best option to deploy Microsoft DCR is to engage with a team of MS telephony experts.
Our Microsoft DCR Migration Process Looks Like This:
1. We survey and deeply understand your communications architecture
2. Provide a project management roadmap. We explain the timings and dependencies of all stages
3. Reconcile, and project manage every aspect of your telephony estate migration
4. Your MS DCR system and full calling functionality is operational within 24 hours
MS DCR is still quite a rare technology. Not many companies are certified and qualified to manage these MS Teams UC projects. Added to this the layers of complexity that are involved with a diverse telephony estate. Things can get messy, really quickly, with potentially catastrophic results for your business.
Telephony Migration Projects Carry Several Elements of Risk:
- Botching the critical settings of core business communication systems without the correct certifications.
- Telephony projects typically have a high rate of failure. They are likened to open-heart surgery for a business. Definitely not something to try and tinker with, if you don’t know what you’re doing.
- Microsoft doesn’t make this process easy. They are a software company, not a telephony company
- The ever-present risk of losing telephone numbers
- Not being aware of the pitfalls of this type of project. There is no substitute for real-world UC experience
- Risk of losing essential features that you currently benefit from
- Underestimating the length of downtime and business disruption as numbers “port” across
- Failing to map out the project as a multi-layered migration road map
The Increased Complexity of a Multi-Faceted Phone System
Many essential functions within a business run through phone systems:
- Call recording
- IVRs, hunt groups, and voicemail
- Security systems
- Keyless door entry
- Hot desking access
Understanding how to migrate these without disruption takes deep, real-world-tested expertise.
Why Trust our Expert Team?
Our telephony experts have been with us since we first started over 15 years ago. In addition, they have completed thousands of SIP/VoIP and cloud installations all over the UK. They have routed thousands of lines across hundreds of companies. With over 250 “5-star” customer ratings.
Our expert execution of MS DCR projects breaks down your current business limitations, powering up your team’s environment. We believe in simplicity. Your team should be able to jump on call from any device, in any location, directly from Teams. Talk to our team now to access our Microsoft Teams interoperability expertise.
Check this article for guidelines on how to Empower Your Business with Video Conferencing Solutions.